Frequently Asked Questions (FAQ)

What is Sentinel?
Sentinel is a mobile application that allows users to report and monitor nearby dangers, such as war crimes, natural disasters, unexploded ordnance (UXOs), and more. It provides real-time alerts and fosters community-driven reporting for enhanced situational awareness.

What is Sleuth Net?
Sleuth Net is a web-based application that enables users to report and monitor hazards worldwide, including climate impacts, infrastructure issues, and security threats. It integrates data from Sentinel and third-party sources for comprehensive updates.

What is Sleuth Net Dashboard?
Sleuth Net Dashboard is an analytics platform that compiles data from Sentinel, Sleuth Net, and external partners (e.g., NASA EONet, NamUs). It allows users to analyze nearby dangers and make informed decisions.

What types of reports can be submitted through Sentinel and Sleuth Net?
Users can submit reports on:

• Unexploded Ordnance (UXOs)
• Military Activity
• Climate Impacts
• Structural Hazards
• Terrorist Activity
• Criminal Activity
• War Crimes
• Wildlife Hazards
• Resource Scarcity
• Public Health Hazards
• Cyber Threats
• Transportation Hazards
• Environmental Hazards
• Human Trafficking

What third-party data sources are integrated into the platform?
We integrate:

• NASA EONet Events: Tracks environmental events like wildfires and storms.
• Missing Persons Reports: BOLO reports from the National Missing and Unidentified Persons System (NamUs).

Why should I use these apps?
Our tools offer real-time notifications, community-driven insights, and validated data to keep you safe and informed about local and global hazards.

How do we ensure data accuracy?
We validate reports through community feedback, external sources (e.g., NASA), and normalization tools (e.g., ethnicity mappings). Errors are logged for review.

How do I get started?
Download Sentinel from your GooglePlay store, visit www.sleuthnet.com for Sleuth Net, or email support@arclighttech.com for Sleuth Net Dashboard access.

What personal data do you collect?
We collect:

• Contact Details: Name, email, phone number, address, education, profession.
• Payment Information: Bank and billing details (if applicable).
• User-Submitted Data: Reports, forms, and content you provide.

What additional data is collected by the Sentinel app?
With your consent, Sentinel may collect:

• Geolocation Data: For location-based alerts (including background tracking).
• Camera Access: For photo/video reporting.
• External Storage Access: To manage files.
• Wi-Fi Information: For network services.
• Internet Access: For online features.
• Push Notifications: For timely updates.

How is my personal data processed?
We process data based on:

• User Consent
• Contractual Necessity (e.g., subscriptions)
• Legal Compliance
• Protection of Vital Interests

Is my data shared or sold to third parties?
We may share data with trusted partners who help operate our services (e.g., app functionality). We don’t sell data for marketing. Data may also be disclosed:

• To comply with legal obligations or court orders.
• To enforce policies or protect rights.
• In response to lawful government requests (e.g., national security).

How is my data secured?
We use technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no electronic system is 100% secure.

What rights do I have over my data?
You can:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Request data portability.

Email support@arclighttech.com to exercise these rights—we may verify your identity.

How long is my data retained?
We keep data as long as needed to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.

After account deletion, data is held for 60 days for recovery, then securely deleted unless legally required otherwise.

How can I delete my account and data?
Delete your account via:

1. Sentinel App: Go to settings and select "Delete Account."
2. Website: Visit www.sleuthnet.com/delete-account.
3. Email: Contact support@arclighttech.com.

Deletion occurs within 60 days, except for legally retained data.

Do you comply with child protection laws?
Yes, we comply with COPPA (US) and GDPR (EU) by:

• Offering age-appropriate content.
• Displaying child-friendly ads.
• Using neutral age screens.

What happens if the Privacy Policy changes?
We’ll notify you of significant updates via a popup. Continued use after notification implies acceptance of the new terms. If you disagree, you’ll lose access to our services.

Basic User
Access: Sentinel, SleuthNet, SNDashboard
Permissions:

• View and submit reports
• Check general info on the dashboard

Restrictions:

• Cannot edit or update reports
• Cannot update safety or missing statuses
• Cannot add materials or comments in SNDashboard
• Cannot see military activity reports until 48 hours after submission
• Cannot generate CSV or PDF files in SNDashboard

SuperUser
Access: Sentinel, SleuthNet, SNDashboard
Permissions:

• View reports
• Check general info on the dashboard
• Submit, edit, and update reports
• Update safety and missing statuses
• Add materials or comments in SNDashboard
• View submitted military activity reports immediately after they have been submitted
• Export CSV and PDF files in SNDashboard

Expert User
Access: Sentinel
Permissions: (Details to be defined)

Can I contribute photos or videos?
Yes, by submitting content, you grant us a worldwide, royalty-free license to use it for alerts or promotion. You must own the rights to what you share.

How can I contact support?
Email us at support@arclighttech.com for help with accounts, features, or inquiries.

What does the Arc Light Technologies API do?
The API provides access to real-time open-source intelligence data, including granular reports and aggregated analytics, to help you integrate our data into your applications.

How do I get an API key?
You can request an API key by following the instructions on our API Key Issuance page at api.sleuthnet.com/api-key.

What are the rate limits for the API?
The API enforces a rate limit of 100 requests per hour per IP. Exceeding this limit will result in a 429 Too Many Requests response.

Where can I find more details about the API?
Check out our API Documentation page at api.sleuthnet.com/docs for detailed information on endpoints, parameters, and usage. To learn more about our API platform, visit the Arc Light Technologies API homepage at api.sleuthnet.com.