Frequently Asked Questions (FAQ)

What is Sentinel?
Sentinel is a mobile application that enables users to report and monitor nearby dangers, such as natural disasters, violent crimes, missing persons, civil unrest and more. It provides real-time alerts and fosters community-driven reporting for enhanced situational awareness.

What is Sleuth Net?
Sleuth Net is a web-based application for reporting and monitoring global hazards, including climate impacts, infrastructure issues, and security threats. It integrates data from Sentinel and third-party sources for comprehensive updates.

What is Sleuth Net Dashboard?
Sleuth Net Dashboard is an analytics platform that compiles data from Sentinel, Sleuth Net, and external partners (e.g., NASA EONet, NamUs) to help users analyze dangers and make informed decisions.

What are Community Forums?
Community Forums enable users to collaborate on validating reports and discuss hazards, fostering collaborative and accurate hazard reporting. Users can join recommended communities based on location, profession, or interests. Professional communities require verification for full participation; unverified users have read-only access.

What types of reports can I submit through Sentinel and Sleuth Net?
Users can submit reports on:

• Unexploded Ordnance (UXO)
• Military Activity
• Climate Impacts
• Structural Hazards
• Terrorist Activity
• Criminal Activity
• War Crimes
• Wildlife Hazards
• Resource Scarcity
• Public Health Hazards
• Cyber Threats
• Transportation Hazards
• Environmental Hazards
• Human Trafficking
• Drone Incidents
• Surveillance Equipment

What third-party data sources are integrated?
We integrate:

• NASA EONet Events: Tracks environmental events like wildfires and storms.
• NamUs Missing Persons Reports: Includes BOLO reports from the National Missing and Unidentified Persons System.

Why should I use these apps?
Our tools provide real-time notifications, community-driven insights, and validated data to keep you safe and informed about local and global hazards.

How do you ensure data accuracy?
Reports are validated through community feedback, external sources (e.g., NASA), and our own proprietary multi-factor veracity scoring system.

How can I join the beta testing program?
To join the beta for Sentinel or SleuthNet, request an invite via the beta-testing pop-up on SleuthNet or at sleuthnet.com/beta-invite. During registration, you must check the boxes to accept our Privacy Policy and a separate Non-Disclosure Agreement (NDA) to protect confidential information. Once accepted, you'll gain access to the beta app and our Discord community for updates.

What personal data do you collect?
We collect:

• Contact Details: Name, email, phone number, address, education, profession.
• Payment Information: Bank and billing details (if applicable).
• User-Submitted Data: Reports, forms, and content you provide.

What additional data does Sentinel collect?
With your consent, Sentinel may collect:

• Geolocation Data: For location-based alerts (including background tracking).
• Camera Access: For photo/video reporting.
• External Storage Access: To manage files.
• Wi-Fi Information: For network services.
• Internet Access: For online features.
• Push Notifications: For timely updates.

How is my data processed?
We process data based on:

• User consent
• Contractual necessity (e.g., subscriptions)
• Legal compliance
• Protection of vital interests

Is my data shared or sold?
Data may be shared with trusted partners to operate services (e.g., app functionality) or disclosed:

• To comply with legal obligations or court orders.
• To enforce policies or protect rights.
• In response to lawful government requests (e.g., national security).

How is my data secured?
We use technical and organizational measures to protect data from unauthorized access, loss, or alteration.

What rights do I have over my data?
You can:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Request data portability.

Email support@arclighttech.com to exercise these rights; identity verification may be required.

How long is my data retained?
Data is retained as needed to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.

After account deletion, data is held for 60 days for recovery, then securely deleted unless legally required.

How can I delete my account and data?
Delete via:

1. Sentinel App: Settings > "Delete Account."
2. Website: www.sleuthnet.com/delete-account.
3. Email: support@arclighttech.com.

Deletion occurs within 60 days, except for legally retained data.

Do you comply with child protection laws?
Yes, we comply with COPPA (US) and GDPR (EU) by:

• Offering age-appropriate content.
• Displaying child-friendly ads.
• Using neutral age screens.

What if the Privacy Policy changes?
Significant updates are communicated via a popup. Continued use implies acceptance. Disagreement results in loss of service access.

What subscription levels are available?
We offer various subscription levels for Sentinel, Sleuth Net, and Sleuth Net Dashboard, each providing different access to features like report submission, editing, analytics, and data exports. Visit sleuthnet/account/billing for details or contact support@arclighttech.com.

Can I contribute photos or videos?
Yes, submissions grant us a worldwide, royalty-free license to use them for alerts or promotion. You must own the rights to shared content.

How can I contact support?
Email support@arclighttech.com for help with accounts, features, or inquiries.

What does the Sleuth Net API do?
The API provides access to real-time intelligence data, including granular reports and aggregated analytics for integration into your applications.

How do I get an API key?
Request a key at api.sleuthnet.com/api-key.

Where can I find API details?
Visit api.sleuthnet.com/docs for endpoints, parameters, and usage, or api.sleuthnet.com for the API homepage.